About

Total Management Solutions

your headquarters for expert service and value, now and for the future

Total Management Solutions provides a wide range of services to small associations and non-profit organizations that may elect not to hire staff or rent an office. We provide an office location, including telephone and mailing address, and serves as the organization’s headquarters and staff.

We’ll provide staff to meet the specific needs of our clients on a regional, state, national and international level. Full coverage is available in finance, membership, fund raising, convention and meeting planning, among other important functions.

Step 1

We analyze your organization

Step 3

We provide the solutions to get you back to strategic thinking

Step 2

We create a proposal that fits your needs

Step 1

We analyze your organization

Step 2

We create a proposal that fits your needs

Step 3

We provide the solutions to get you back to strategic thinking

Get to Know Us

Our Team

SHEILA GUSTON, M.A., C.A.E.

President, CEO

SHEILA GUSTON, M.A., C.A.E.

President, CEO

Sheila holds a M.A. in Communications from William Paterson University with a concentration in television communications. Sheila is also a Certified Association Executive and has held leadership positions with NYSAE, ASAE and AMCI. She has spent her career in the non-profit sector. She has served as an in-house Executive Director for two large international associations and a state-wide chapter of an national organization. She founded TMS in 2000 to provide management services to associations and other non-profit organizations who elect not to hire their own staff. With TMS, Sheila has guided numerous clients through the start-up process, through difficult economic times and through growth phases. She is a skilled strategic planner and counsels clients on membership development, board governance, event planning, development of non-dues income and other funding raising efforts, and budgeting and financial management. Sheila has also served on non-profit and association boards.

DEBRA E. GUSTON, M.A., J.D., C.A.E.

COO

DEBRA E. GUSTON, M.A., J.D., C.A.E.

COO

Deb earned her B.A. cum laude from Mount Holyoke College, a M.A. from Emerson College and a law degree from Cardozo School of Law. She is a Certified Association Executive and has focused her continuing education efforts in marketing, branding, event planning and governance for non-profit organizations. Deb works with clients in formation and tax-exempt applications; 990 compliance; marketing and re-branding; event planning; contract reviews; strategic planning and grant research and fund raising. Deb is a board member of several significant professional associations and non-profits and is the Managing Director of a NYC-based theatre company.

KRISTIN KUENZEL, B.A.

Account Executive

KRISTIN KUENZEL, B.A.

Account Executive

Kristin holds a B.A. in Communications from Glassboro State College. An experienced account executive, Kristin joined TMS after working in a financial planning firm. She has experience in planning events, seminars and managing customer service. She handles all online marketing, all membership databases, develops e-newsletters for TMS and clients and manages client listservs. Kristin earned her certificate in non-profit management in 2014.

JENNIFER WILKES, B.F.A., CMP

Director of Conference and Conventions

JENNIFER WILKES, B.F.A., CMP

Director of Conference and Conventions

An experienced event planner, Jen has recently earned her Certified Meeting Planner’s designation. Jen handles all of the meetings, in person and remote, for two of our largest clients as well as managing other services. She holds a Bachelor in Fine Arts from the New York School of Interior Design, is a licensed realtor and has instituted many creative and imaginative programs for our clients.

ANA LUQUE-VILLALVA

Account Executive

ANA LUQUE-VILLALVA

Account Executive

An experienced and knowledgeable finance person, Ana has her A.A.S. degree in accounting from Berkeley College. She serves as the Account Executive for one of TMS’s clients who requires in depth knowledge of accounting programs and customer service. She also has her certification in Advanced Excel, Customer Service and Computerized Accounting.

JAMES FAY

IT Manager

JAMES FAY

IT Manager

Jim is TMS’s internal IT Manager. His responsibilities include all of TMS’s social networking and listservs by combining his research training and technological capabilities. Jim holds a B.A. in History and Political Science from Rutgers University and received a paralegal certificate from Fairleigh Dickinson University.

PATRICIA F. NIXON, RN, NP, CCM

Consultant

PATRICIA F. NIXON, RN, NP, CCM

Consultant

Pat is a registered nurse who is also certified as a Geriatric Nurse Practitioner and a Certified Case Manager. Pat has spent her career in management at some of the largest home health care agencies in New York City, including Visiting Nurse Service of New York. Experienced in all aspects of public health, Medicare and Medicaid programs and the needs of adult and senior populations with chronic health issues, Pat consults with TMS to better serve TMS's health care association clients.

CONCETTA TEDESCO, BBA

Administrative Assistant

CONCETTA TEDESCO, BBA

Administrative Assistant

Concetta has a degree in Marketing from CUNY, Bernard M. Baruch College. This enables her to understand the needs of our clients and to “go the extra mile” to fulfill those needs. She is responsible for membership databases for three of our clients, assists with the details of all planned events and is one of the voices of TMS on the phone.

DEBBIE CRUSCO, B.S.

Administrative Assistant

DEBBIE CRUSCO, B.S.

Administrative Assistant

Debbie's background in event planning and customer service makes her an excellent member of TMS’s team. She holds a Bachelor of Science degree from William Paterson College and has worked in the sports field planning travel and events. She is responsible for answering phones, updating databases, and assisting in the planning of the many events that our clients hold.

Get to Know Us

Our Team

SHEILA GUSTON, M.A., C.A.E.

President, CEO

SHEILA GUSTON, M.A., C.A.E.

President, CEO

DEBRA E. GUSTON, M.A., J.D., C.A.E.

COO

DEBRA E. GUSTON, M.A., J.D., C.A.E.

COO

KRISTIN KUENZEL, B.A.

Account Executive

KRISTIN KUENZEL, B.A.

Account Executive

JENNIFER WILKES, B.F.A., CMP

Director of Conference and Conventions

JENNIFER WILKES, B.F.A., CMP

Director of Conference and Conventions

ANA LUQUE-VILLALVA

Account Executive

ANA LUQUE-VILLALVA

Account Executive

JAMES FAY

IT Manager

JAMES FAY

IT Manager

PATRICIA F. NIXON, RN, NP, CCM

Consultant

PATRICIA F. NIXON, RN, NP, CCM

Consultant

CONCETTA TEDESCO, BBA

Administrative Assistant

CONCETTA TEDESCO, BBA

Administrative Assistant

DEBRA CRUSCO, B.S.

Administrative Assistant

DEBRA CRUSCO, B.S.

Administrative Assistant

Debra’s background in event planning and customer service makes her an excellent member of TMS’s team. She holds a Bachelor of Science degree from William Paterson College and has worked in the sports field planning travel and events. She is responsible for answering phones, updating data bases and assisting in the planning of the many events that our clients hold.